General

Welcome to our online store www.terranema.com where the products of the company “TOURISTIC TRADE INDIVIDUAL CAPITAL COMPANY” are available for sale.

Access to and use of the Website, the products and services available through it (hereinafter “Services”) are subject to the following terms and conditions (hereinafter “Terms of Use”). Your use of the Services implies your unconditional acceptance of the Terms of Use, as applicable from time to time. The company reserves the right to change the Terms of Use at its discretion and without prior notice. It is recommended that users check this page from time to time to be informed of any modifications to the Terms of Use.

Access to www.terranema.com is permitted during its operation, but the company reserves the right to discontinue or withdraw its Services without prior notice. The company is not responsible in case of inability to access all or part of the services for any reason.

The company makes every effort to ensure that the content of www.terranema.com contains complete, accurate, clear, clear, valid, informative, up-to-date, true and non-misleading information. Under no circumstances is it responsible, bound or guaranteed with regard to the security and content. Therefore, users of www.terranema.com accept the possibility of the company’s inability to control all of its content and services.

The use of www.terranema.com by each user is at his/her sole risk and its content does not constitute and cannot in any way be interpreted as providing advice, direct or indirect encouragement to users to take any action or action. The evaluation of the content is the responsibility of each user who assumes responsibility for the use of any part of the content.

Users are solely responsible for the possession and maintenance of telephone connections, computers and general equipment necessary for the use of the services of www.terranema.com

Personal Data Protection

The information or personal data you provide to us is subject to processing under the Data Protection Policies. By using this website, you provide your consent to the processing of such information and data and you represent that all information and data you provide to us is true and accurate.

Use of the website

By using www.terranema.com and/or placing an order through it, you undertake:

  1. Use the website only to learn about our Services, to submit legitimate questions or orders.
  2. Do not make false or fraudulent orders. If we reasonably believe that such an order has been placed, we have the right to cancel it and inform the relevant authorities.
  3. Provide us with your correct and accurate e-mail address, postal address and/or other contact details.

You also accept that we may use this information to contact you in case it is necessary. If you do not provide us with all the information we need, we cannot process your order.

By placing an order through the website, you warrant that you are at least 18 years old and that you have the legal capacity to enter into binding contracts.

Product sales contract – Order

The information contained in the Terms of Use and the details contained in www.terranema.com do not constitute a sales proposal but an invitation for information.

No contract will be deemed to have been formed between us and you in respect of any products until your order is expressly accepted by us. If we do not accept your order and the money has already been deducted from your account, then it will be refunded in full.

To place an order you will be asked to follow the purchase process and press the “COMPLETE” button. You will then receive an e-mail from us confirming receipt of your order (“Order Confirmation”). Receipt of the email confirms that the order has been completed and accepted by us.

Product availability

All orders of products are subject to availability. In this respect, in the event of supply difficulties or stock depletion, we reserve the right to inform you either by telephone on the number you have provided or by email, of similar products of equal or superior quality and value that you can order. If you do not wish to order such similar products, we will provide you with a full refund of any amount you may have paid.

Rejection of an order

We reserve the right to withdraw from www.terranema.com any product at any time and/or remove or edit any material or content on this website. Whilst we make every effort to process all orders placed with us, exceptional circumstances may arise in which we may need to decline to process an order after we have already sent you an Order Confirmation, which we reserve the right to do at any time in our absolute discretion.

We are not liable to you or any third party for the withdrawal of any products from this website, or for the removal or editing of any material or content on the website, or for refusing to process or accept an order after we have sent you an Order Confirmation.

Delivery – Non-delivery of products

Without prejudice to clause 5 above, regarding the availability of the Products and subject to exceptional circumstances in this regard, we will make every effort to complete your order for the Product(s) listed in the Order Confirmation by the delivery date set out in the Order Confirmation or, if no delivery date is set, within the estimated time period shown when you select a payment method, and in any event within the latest of The delivery of the products is carried out through the carrier cooperating with us and the delivery time in Greece is between three and four (3-4) working days from the next day of the Order Confirmation. We do not make deliveries on Saturdays and Sundays.

However, delays may occur in situations such as, depending on the delivery area or in unforeseen circumstances.

If for any reason we are unable to meet the delivery date, we will inform you and offer you the option to either continue the purchase by setting a new delivery date or cancel the order with a full refund.

For the purposes of these Terms, “delivery” will be deemed to have taken place or the order will be deemed to have been delivered when you or a third party on your behalf, other than the carrier, has obtained physical possession or control of the goods, as evidenced by the signing of the acknowledgement of receipt of the order at the agreed delivery address.

If it becomes impossible for the carrier to deliver your order, they will leave you a note explaining where your order is and what you need to do to pick it up and will contact you by phone. If, after 10 days from the time your order is available for delivery, that order has not yet been delivered for reasons beyond our control, we will consider that you wish to cancel the Contract and the Contract will be considered terminated. As a result of the termination of the Contract, we will refund to you in full any payment we have received from you as soon as possible and in any event within 14 days of the date on which the Contract has terminated.

In case of loss of your order due to the carrier’s error, we will inform you and we will take care if you still wish to complete the order, replace and resend to you the same products, otherwise we will refund any payment we received from you.

Product payment

The price of each product is the price set at all times on www.terranema.com, except in cases of obvious error. We always take care to ensure that all prices on the website are accurate, however errors may occur. If we find an error in the price of any product you have ordered, we will inform you as soon as possible and give you the opportunity to reconfirm the order at the corrected correct price or cancel it. If it is impossible to contact you, we will consider your order to be cancelled and will refund you in full any amount you have paid.

We are not obliged to supply you with any product at the incorrect lower price (even if we have sent you an Order Confirmation), in the event that the error in the price is obvious and undisputed and can reasonably be identified by you as an incorrect price.

The prices on our website include VAT but not the shipping costs, in case you are charged for shipping costs.

According to our company’s policy, shipping costs for purchases within the Greek territory over one hundred euros (100€) are free of charge for you, while for purchases under one hundred euros (100€) you will be charged with the amount of five euros (5,00€). Shipping costs for your purchases within the European Union are free for purchases over two hundred euros (200€) while for smaller purchases you are charged with fifteen euros (15€). Finally, for shipping costs for purchases outside the European Union you are charged with the amount of thirty euros (30€) regardless of the value of the purchased products. Especially international shipments are carried out by ELTA. Prices may change at any time, however, without prejudice to what is specifically mentioned immediately above, any changes will not affect orders for which an Order Confirmation has already been sent to you.

Once you have selected all the products you wish to buy, they will have been added to your shopping cart and the next step is to proceed with the order and pay. Μόλις επιλέξετε όλα τα προϊόντα που επιθυμείτε να αγοράσετε, θα προστεθούν στο καλάθι αγορών σας και το επόμενο βήμα είναι να προχωρήσετε στην παραγγελία και να πληρώσετε. Further, during the purchase process, before payment, you can change the details of your order.

Payment can be made by cash on delivery, Visa, Mastercard and American Express credit cards.

To minimise the possibility of unauthorised access, your card details will be encrypted. Your card will only be charged if your order is sent for delivery from our warehouses.

The moment you click on the “Complete Order” button you confirm that your credit card is valid and has a sufficient balance. Credit cards are subject to validity and approval checks by your card issuer. If your card issuer does not authorise payment, we will not be liable for any delay or non-delivery and we will not be able to enter into a Contract with you.

Intellectual and industrial property rights – Trade marks

Intellectual property is acquired without any formulation and without the need for a clause prohibiting its infringement. www.terranema.com and its content (which includes all trademarks, distinctive features, patents, names, texts, images, graphics, drawings, photographs, programs, information material of any form, data, software) is the intellectual and industrial property of the company and is protected by the relevant provisions of Greek, Community and international law.

It should be noted that according to Law 2121 /1993 (as amended and in force today), the Berne Convention (ratified by Law No. 100/1975) and the relevant provisions on the protection of intellectual property on the Internet, any form of copying, modification, interference, transfer, distribution, resale, leasing, republication, reproduction, retransmission in electronic or mechanical form, storage, printing, creation of derivative works, downloading by anyone or misleading the public about the actual carrier of the content is expressly prohibited.

The content of www.terranema.com does not constitute and in no case should be construed as a grant of express or implied license or right of use of any Trademark or Product appearing therein without the written permission of the Company. The trademarks, logos, logos, distinctive features that appear on www.terranema.com and the depictions of persons or places or things that are part of its content are the property of the Company. Their use is strictly prohibited without prior written permission from the Company, unless otherwise provided for in the applicable terms of use.

The information submitted to the company via www.terranema.com is considered as information of non-confidential nature and does not constitute an asset of the user in question. The property of the company is, as far as this is possible, everything that is transferred or retransmitted or sent via www.terranema.com. The company may collect limited information for its commercial activities.

Liability of the company

Given the internationalized nature of the internet and its volume, any direct, consequential, incidental, indirect or consequential damages resulting from the access of any user to www.terranema.com or its use, including the case of negligence, do not give rise to liability of the company or its executives. Users are advised to use software to protect themselves from computer viruses and other types of malware.

The company is not liable for damages and expenses incurred in connection with the use of www.terranema.com or the inability to use it, by any person, or in connection with the inability to perform, error, omission, interruption, defect, delay in operation or transmission or system line failure. In the event that damage, or damage, or infection by electronic viruses is caused to the computer or other electronic medium used by a user for accessing/visiting/using or downloading any material, data, text, images, video, or audio of its content, the Company shall not be liable in any way whatsoever.

The services available through the website are provided to the users of the e-shop “as is”. The company does not guarantee that the content of www.terranema.com and the quality of the services provided will meet the requirements and expectations of users. The company does not bear any responsibility for any legal or civil or criminal claims related to the operation or use of www.terranema.com, nor for any damage, of any kind, caused either by visitors to the website or by third parties.

The company is not liable or assumes any kind of compensation for any claim related to the content of www.terranema.com, nor for any error, simple or slanderous libel, defamation, insult, insult, omission, falsehood, profanity, pornography, blasphemy, danger or inaccuracy found in its content.

Applicable Law and Other Terms

These terms and conditions and any modification thereof shall be governed by and construed in accordance with Greek law. For any dispute arising from the use of www.terranema.com, the competent courts of Kavala have jurisdiction.